Services
For over 20 years, The Digital Docs has fixed computers for homes and businesses in Marblehead and across the North Shore. We are generally able to diagnose problems the same day, and most repairs are done within 24 to 48 hours.
If your computer is slow, will not start, or keeps crashing, we find the cause before we start replacing parts. We diagnose and fix both hardware and software problems on Mac and PC laptops, desktops, and all in ones.
We remove the infection, close the door it came through, and help you lock down your email and bank logins so it does not happen again.
If a scammer had remote access to your computer, call us before you use it again.
Memory and solid state drive upgrades can make an older machine feel new for a fraction of the cost of replacing it. Our tune ups clean out the clutter that slows a computer down over time.
Cleanup of startup programs, updates, and junk files.
A full tune up plus a deeper cleanup and performance tuning.
We move you to Windows 11 and make sure everything still works.
Lost important files? We can often recover documents, photos, and other files from a failed or corrupted hard drive, and move everything safely to your new device.
Accidents happen. Turn the device off, unplug it, and bring it in as soon as you can. Fast action is the best way to limit damage and save the cost of a full replacement.
We set up new laptops, desktops, tablets, and smartphones, move your files and accounts over from the old one, and make sure everything works before you leave.
WiFi that reaches every room, office workstations, printers, and security cameras, set up and maintained by people who live here. Our business clients include small and midsized companies and nonprofits across the North Shore.
The Docs Care Program keeps your systems maintained so small problems get caught before they turn into emergencies.
Many software problems can be fixed without leaving your desk. With your permission, we connect to your computer securely and fix it while you watch.
Dust and dried thermal paste are the most common reasons a console gets loud, runs hot, or shuts itself off. We open it up, clean it properly, and get it running cool and quiet again. We service PlayStation, Xbox, Nintendo Switch, and gaming PCs.
Full teardown and cleaning of fans, vents, and heatsinks.
Everything in a cleaning, plus fresh thermal paste on the processor.
Cleaning, thermal paste, and replacement parts as needed.
General prints. Broken knob, missing clip, or a bracket nobody makes anymore. Bring us the part or a measurement and we will print a replacement. We also print organizers, enclosures, and prototypes for local businesses.
Cosplay. Armor pieces, helmets, props, and accessories sized to you. Send us a file or a reference image and we will quote the print, with sanding and priming available so it is ready to paint.
Theresa Milewski has tutored people on computers for over 20 years. A former college professor, she works with people of all ages and abilities and has a genuine love for teaching.
Our web services team designs websites, manages social media, and sets up Google and Meta tools for local businesses.
Reviews
I recently worked with Stephen at The Digital Docs and, bottom line, his work was superior to any other IT services firm. He works hard and provides excellent service and value. I highly recommend The Digital Docs!
Our 7 year old Lenovo laptop crashed. For $200 Digital Docs totally restored it. Working great.
The most knowledgeable computer guy in the area! Really knows his stuff, plus reasonable rates!
Questions
Our goal is fast, efficient service. In many cases we can diagnose and fix the problem the same day, or within 24 to 48 hours. For more complex problems, we keep you informed every step of the way.
Yes. We work on Mac and PC laptops and desktops, plus tablets, phones, printers, and networks.
Yes. Most repairs are done at our hospital on Elm Street, but when it makes more sense, we come to your home or business.
We will tell you honestly. If a repair costs more than the computer is worth, we will say so and help you choose a replacement.
Tell us what is going on and we will reply with next steps. We are proud members of the Marblehead Chamber of Commerce and part of this community since 2005.
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