About us

The people behind The Digital Docs.

We have been Marblehead’s computer hospital since 2005. We are a small, local team that fixes the problem, explains it in plain language, and stands behind the work.

Since 2005Serving the North Shore
Mac & PCHomes and businesses
Stephen Bach

Stephen Bach

Founder & Lead Technician

A lifelong entrepreneur, Stephen started The Digital Docs in 2005 to solve computer problems and bring sanity and peace of mind to thousands of frustrated users who are tired of searching help forums or sitting through yet another endless Microsoft update.

When Stephen is not solving computer problems, you will find him pursuing his other passion: playing music and helping musicians with their tech.

Trevor Scotti

Trevor Scotti

IT Technician

Trevor joined The Digital Docs after six years in the U.S. Army, where he served in Psychological Operations and left the service as a Staff Sergeant. His assignments took him across Europe with small teams working far from support, where equipment had to keep running and problems got solved with what was on hand. He brings that standard to the bench: find the real problem, fix it right, and explain it in plain language.

Trevor holds CompTIA Security+, Network+, and Linux+, along with ISC2 CC and Splunk certifications, and is earning his MBA at the UMass Amherst Isenberg School of Management. At the shop he handles repairs, networks, gaming consoles, and 3D printing. Off the clock you will find him soldering electronics, building out his home lab, or watching hockey.

U.S. Army VeteranCompTIA Security+Network+Linux+ISC2 CCSplunk Core User

Also on the team

Specialists we work with

Theresa Milewski

Theresa Milewski

Computer Tutor

Owner of All Computers Great & Small, Theresa has tutored people on computers for over 20 years. A former college professor, she works with people of all ages and abilities.

Learn about tutoring
Ryan Bach

Ryan Bach

Digital Experience Designer

Ryan leads web design and marketing projects, from new websites to social media and Google tools for local businesses.

See web services

How we work

What you can expect from us

We find the real problem

We diagnose before we replace anything, so you pay for the fix you need and nothing more.

We explain it plainly

No jargon. We tell you what happened, what we did, and how to keep it from happening again.

We are right down the street

We live and work here. If something is not right, you know where to find us.

Visit the hospital

Find us on Elm Street

157 Elm St.
Marblehead, MA 01945

(781) 639 6070

The fastest way to get help is our tech support form. It goes straight to our team with your device details, and we reply with next steps. It works any time, even after hours.

Fill out the support form

Dropping off in person? Please call ahead. We are often out on house and business calls, so a quick call makes sure someone is at the hospital when you arrive.

Monday8:00 AM to 5:00 PM
Tuesday8:00 AM to 5:00 PM
Wednesday8:00 AM to 4:00 PM
Thursday8:00 AM to 5:00 PM
Friday8:00 AM to 5:00 PM
Saturday8:00 AM to 11:00 AM
SundayClosed

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